Processing and Shipping
Shipping Information
Thank you for shopping with us! We are committed to ensuring a smooth and efficient delivery process for all your Igbo-centric and Naija-centric needs. Below you’ll find details about our shipping policies and options.
Processing Time:
- All orders are processed and fulfilled within 2-5 business days (excluding weekends and holidays), except for jerseys, which may take up to 7 business days due to customizations.
- You will receive a notification once your order has been shipped.
While the average production time is not guaranteed (holidays and high-volume seasons will cause production time to increase), this number may be helpful to base your decision on.
Shipping Rates:
We offer the following shipping options at checkout:
- Economy Shipping (4-8 business days): Starting at $ 4.25
- Standard Shipping (2-5 business days): Starting at $4.75
- Express Shipping (2-3 business days incl. processing time): Starting at $7.99
Note: Shipping costs are calculated based on the item, weight and destination of your order. Final shipping rates will be displayed at checkout.
International Shipping:
We currently do not offer international shipping.
Order Tracking:
Once your order has shipped, you will receive an email confirmation with a tracking number to monitor your shipment. You can also track your order by creating a user account and visiting the Orders page on our website.
Lost or Delayed Packages:
If your package is delayed or lost, please wait 14 days post-shipment prior to contacting us. Email bayarea@umuigbounite.com with your order number, and we will work with the shipping carrier to resolve the issue as quickly as possible.
Shipping Restrictions:
Please note that we do not ship to P.O. Boxes, APO, or FPO addresses.
Returns & Exchanges:
If you need to return or exchange an item, please visit our Returns and Exchanges page for detailed instructions. All returns must be initiated within 28 days of receiving your order.
If you have any additional questions or concerns, feel free to reach out to our customer support team at bayarea@umuigbounite.com or visit our Contact Us page.